Refund policy

Return & Refund Policy

We want you to be happy with your SILD gear. If something isn't right with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, merchandise must be:

Unworn and unused
In its original condition
Returned with any original tags or packaging, when applicable
Accompanied by proof of purchase or your order number

Items that have been worn, used, washed, damaged after delivery, or altered are not eligible for return.

To start a return, please contact us at information@sildsc.com with your order number and the item(s) you would like to return.

Please do not send merchandise back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at information@sildsc.com as soon as possible with your order number and photos of the item.

We will review the issue and work with you to make it right.

Exchanges

If you would like a different item, size, or style, please contact us at information@sildsc.com.

Exchange availability depends on current inventory. If the requested replacement is unavailable, we may issue a refund for the returned item instead.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Gift cards
Items marked as final sale
Customized or personalized merchandise

Please contact us if you have questions about whether a specific item is eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

Shipping charges are not refundable unless the return is due to an error on our part.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered the fulfillment or shipping process.